How To Set Auto Reply On Shared Mailbox Office 365

Microsoft Power Automate: How to Fix Up Automatic Replies From Shared Mailboxes

July 21, 2022

A common request from clients who utilize shared mailboxes for communication betwixt their customers is to configure automated responses. Most people are enlightened of how to set up an out-of-part reply in Outlook for their personal mailbox. However, for a shared mailbox, this procedure is not as straightforward. Additionally, the message usually needs to be sent to every message sent to the mailbox. The standard behavior for automated replies is that they are sent only once to each unique recipient. For something like a customer service mailbox, it is all-time always to send a reply to ensure the necessary communication is seen.

While at that place are multiple ways to accomplish this request, the best method I have found is doing so via the employ of Microsoft Power Automate, previously known as Microsoft Period. This free service for Office 365 users is a powerful automation tool that was designed to increase productivity via the utilize of workflows.

While much tin be written nigh this service and its capabilities, I am going to focus this post on how to accomplish this ane specific chore.

How to Gear up Up Automatic Replies From Shared Mailboxes:

From the Part 365 Admin Center go to Users > Active Users and find the account tied to the shared mailbox and assign the necessary Microsoft Power Automate Costlesslicense.
From the same location, select the account tied to the shared mailbox and reset the password. Make annotation of this password for use in the adjacent step.
Using the credentials, yous merely fix in step two, sign into the shared mailbox at office.com.
Launch the Power Automate app from the Part 365 landing page.
From the Ability Automate homepage, select Create on the left side bar (1) and then Automated flow from the center of the page (2).
In the new window, give your flow a name (1) and search for new message in the Triggers search field (two). Select the When an email arrives (v3) trigger (iii). Click the Create button (four).
Click advanced options (ane), enter the address of the mailbox in the To: field (2), and and then click the +New step button (iii).
Type respond in the search field (ane) and select Reply to an email (v3) from the search results.
Click in the Message Id field (ane) and select Bulletin Id from the Dynamic Content list (2).
Populate the Body field with what yous want your automated reply bulletin to be (1), and and so enter the address of the shared mailbox in the Mailbox Address field (2).
Click the Salve push and you are all set! I recommend testing the flow by sending an electronic mail from both an internal and external accost to the shared mailbox.

And that'due south how like shooting fish in a barrel Microsoft Power Automate makes setting up automatic responses from shared mailboxes. If you have any questions about this configuration or anything else regarding Microsoft Power Automate, delight contact us at any fourth dimension.

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Almost The Author

Jerad Cook

Jerad Cook is a Senior Network Consultant at Sikich, assisting clients in achieving their business objectives through technology and trusted advice. He holds a Bachelor'southward caste in Reckoner Information Systems from Kent State University, likewise as several Microsoft certifications that give him a Microsoft Certified Solutions Expert (MCSE) status. His primary expanse of focus revolves around Microsoft's Cloud services, which he has ten years of feel with. This includes working with both Azure and Office 365 environments in guild to drive clients toward full cloud enablement.